Privacy Policy

hSquared Information Technology LLC ("hSquared IT," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information through our website, www.hsquaredit.com, and through our communications with you, including text messages.

Information we collect

Information you give us: your name, email address, phone number, company name, and the content of messages you send us through our contact form, by email, by phone, or by text message.
Support information: details you provide when you request technical support, such as the issue you are experiencing and the devices or accounts involved.
Website usage information: our website is hosted on Wix, which may automatically collect standard technical information such as your browser type, device type, pages visited, and IP address, and may use cookies for site functionality and analytics.

How we use your information

To respond to your inquiries and provide the services you request.
To deliver technical support, including ticket updates, appointment confirmations, and service or outage notices.
To send account-related and service-related communications.
To operate, maintain, and improve our website and services.
To comply with legal obligations and protect our rights.

Text messaging (SMS)

If you agree to receive text messages from hSquared IT, we use your mobile number only to send messages related to your support requests and our services. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes only the service providers that deliver our text messages on our behalf, who may use that information solely to provide the messaging service.

How we share information

We do not sell your personal information. We share information only:

With service providers that help us operate our business (for example, our website host, phone and messaging provider, and support ticketing system), who may use it only to perform services for us.
When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of hSquared IT, our clients, or others.
In connection with a merger, acquisition, or sale of all or part of our business, subject to this Privacy Policy.

The mobile information and SMS consent restrictions in the Text messaging section above apply in all cases.

Client data

When we provide managed IT services, we may access data stored on our clients' systems. That data is handled under the agreement between hSquared IT and the client, not under this website Privacy Policy.

Data security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We keep personal information only as long as needed for the purposes described in this policy, or as required by law or our client agreements.

Your choices

Text messages: reply STOP to any message to opt out.
Email: contact us to stop non-essential emails.
Access, correction, or deletion: contact us to ask what information we hold about you or to request that it be corrected or deleted, subject to our legal obligations.

Children's privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

hSquared Information Technology LLC Phone: 480-856-6682 Email: h2info@hsquaredit.com